Thank you for shopping at my site, and I hope you will be satisfied with your purchase, if not then we are here to help.
All books are sent out first class the day after payment. If for any reason you have a problem with the delivery of your book, or the item is damaged in transit, then if you contact me within 14 days of your purchase another book will be posted out free of charge for you, you do not need to send the original back.
If you change your mind before the book is sent out or you have bought the item elsewhere in the meantime, then all you have to do is send a receipt of purchase, and I will issue you with a full refund. I must be notified before your item is sent out to issue a refund.
If you have any other problems with your purchase, then email me at email@example.com, and I will happily sort it out for you.